Responsible Gaming

Our Commitment to Responsible Gaming

At 3 Pall Mall Mount Waverley, we are committed to promoting responsible gaming practices. Gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes a concern.

Age Verification

All players must be at least 18 years of age or the legal age of majority in their jurisdiction to access our PayID pokies services. We take age verification seriously and reserve the right to request proof of age at any time. By using our services, you confirm that you meet these requirements.

Warning Signs of Problem Gambling

If you experience any of the following warning signs, please seek help immediately:

• Chasing losses by gambling with more money than planned
• Spending more time or money on gambling than intended
• Hiding gambling activities from family, friends, or partners
• Gambling to escape stress, anxiety, or negative emotions
• Borrowing money to fund gambling activities
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or restless when unable to gamble
• Failed attempts to reduce or stop gambling
• Lying about the amount of time or money spent gambling
• Experiencing relationship problems because of gambling

Self-Help Tools

We offer several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit in a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Establish a maximum amount you are willing to lose during a gaming session
• Reality Checks: Receive periodic reminders about how long you have been playing and how much you have spent
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing our services
• Session Time Limits: Set automatic session timeouts to encourage breaks

Support Organizations

If you or someone you know needs support with problem gambling, please reach out to one of these trusted organizations:

Australia (Primary Resource)

• Gambling Help Online — Free, confidential support and resources for Australians
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (24/7 support)

International Support Services

• GamCare (UK) — Free advice and support for problem gamblers
  www.gamcare.org.uk
• GamStop (UK) — National self-exclusion scheme
  www.gamstop.co.uk
• Responsible Gambling Council (Canada) — Evidence-based resources and support
  www.responsiblegambling.org
• National Council on Problem Gambling (USA) — Helpline and treatment referrals
  www.ncpgambling.org
  1-800-GAMBLER (1-800-426-2537)

Take Action Today

If you are experiencing problem gambling, please reach out for help now. Support is available, and recovery is possible. Contact Gambling Help Online on 1800 858 858 (available 24/7 in Australia) or visit www.gamblinghelponline.org.au to speak with a trained counselor.

Remember: Gambling should be fun and entertaining. If it is causing you distress, financial hardship, or relationship problems, it is time to seek support. There is no shame in asking for help—it is a sign of strength.